| 项目 | 详情 | 标准 |
|---|---|---|
|
工作时间
|
Customer Service Office (Administration) Management Services |
9a.m.- 6p.m. Daily 24 hrs. Service Daily |
|
处理投诉
|
Emergencies Verbal Complaints Written Complaints |
Immediate Verbal response within 10 minutes Written response within 10 working days |
|
升降机故障
|
Passengers Trapped No passenger trapped |
To handle within 15 minutes To repair within 2 hours |
|
水缸清洁
|
Fresh water Flush water |
Quarterly Every 6 months |
|
食水中断
|
Normal Circumstances Outside Office Hours |
To repair within 1 hour To repair within 2 hours |
|
电力中断
|
Normal Circumstances Outside Office Hours |
To repair within 1 hour To repair within 2 hours |
|
斜坡
|
Inspection |
Monthly |
|
消防系统
|
General Inspection Comprehensive Inspection |
Quarterly Annually |
|
升降机系统
|
Inspection & Maintenance |
Monthly |
|
电力系统
|
Emergency Generator Inspection Main Switch Room Inspection Comprehensive Inspection & Maintenance |
Monthly Annually Every 5 years |
|
水泵系统
|
Inspection & Maintenance |
Monthly |
|
大厦收支帐目
|
Statement of Income & Expenditure Audit Report |
Monthly Annually |
|
走火演习
|
Mobilization of Occupants or Management Staff |
Annually |
|
客户意见调查
|
Questionnaires or Household Visits |
Annually |
Customer Service Office (Administration)
Management Services
9a.m.- 6p.m. Daily
24 hrs. Service Daily
Emergencies
Verbal Complaints
Written Complaints
Immediate
Verbal response within 10 minutes
Written response within 10 working days
Passengers Trapped
No passenger trapped
To handle within 15 minutes
To repair within 2 hours
Fresh water
Flush water
Quarterly
Every 6 months
Normal Circumstances
Outside Office Hours
To repair within 1 hour
To repair within 2 hours
Normal Circumstances
Outside Office Hours
To repair within 1 hour
To repair within 2 hours
Inspection
Monthly
General Inspection
Comprehensive Inspection
Quarterly
Annually
Inspection & Maintenance
Monthly
Emergency Generator Inspection
Main Switch Room Inspection
Comprehensive Inspection & Maintenance
Monthly
Annually
Every 5 years
Inspection & Maintenance
Monthly
Statement of Income & Expenditure
Audit Report
Monthly
Annually
Mobilization of Occupants or Management Staff
Annually
Questionnaires or Household Visits
Annually