| 項目 | 詳情 | 標準 |
|---|---|---|
|
工作時間
|
Customer Service Office (Administration) Management Services |
9a.m.- 6p.m. Daily 24 hrs. Service Daily |
|
處理投訴
|
Emergencies Verbal Complaints Written Complaints |
Immediate Verbal response within 10 minutes Written response within 10 working days |
|
升降機故障
|
Passengers Trapped No passenger trapped |
To handle within 15 minutes To repair within 2 hours |
|
水缸清潔
|
Fresh water Flush water |
Quarterly Every 6 months |
|
食水中斷
|
Normal Circumstances Outside Office Hours |
To repair within 1 hour To repair within 2 hours |
|
電力中斷
|
Normal Circumstances Outside Office Hours |
To repair within 1 hour To repair within 2 hours |
|
斜坡
|
Inspection |
Monthly |
|
消防系統
|
General Inspection Comprehensive Inspection |
Quarterly Annually |
|
升降機系統
|
Inspection & Maintenance |
Monthly |
|
電力系統
|
Emergency Generator Inspection Main Switch Room Inspection Comprehensive Inspection & Maintenance |
Monthly Annually Every 5 years |
|
水泵系統
|
Inspection & Maintenance |
Monthly |
|
大廈收支帳目
|
Statement of Income & Expenditure Audit Report |
Monthly Annually |
|
走火演習
|
Mobilization of Occupants or Management Staff |
Annually |
|
客戶意見調查
|
Questionnaires or Household Visits |
Annually |
Customer Service Office (Administration)
Management Services
9a.m.- 6p.m. Daily
24 hrs. Service Daily
Emergencies
Verbal Complaints
Written Complaints
Immediate
Verbal response within 10 minutes
Written response within 10 working days
Passengers Trapped
No passenger trapped
To handle within 15 minutes
To repair within 2 hours
Fresh water
Flush water
Quarterly
Every 6 months
Normal Circumstances
Outside Office Hours
To repair within 1 hour
To repair within 2 hours
Normal Circumstances
Outside Office Hours
To repair within 1 hour
To repair within 2 hours
Inspection
Monthly
General Inspection
Comprehensive Inspection
Quarterly
Annually
Inspection & Maintenance
Monthly
Emergency Generator Inspection
Main Switch Room Inspection
Comprehensive Inspection & Maintenance
Monthly
Annually
Every 5 years
Inspection & Maintenance
Monthly
Statement of Income & Expenditure
Audit Report
Monthly
Annually
Mobilization of Occupants or Management Staff
Annually
Questionnaires or Household Visits
Annually