| Item | Particulars | Standard |
|---|---|---|
|
Operating Hours
|
Customer Service Office (Administration) Management Services |
9a.m.- 6p.m. Daily 24 hrs. Service Daily |
|
Complaints Handling
|
Emergencies Verbal Complaints Written Complaints |
Immediate Verbal response within 10 minutes Written response within 10 working days |
|
Lifts Breakdown
|
Passengers Trapped No passenger trapped |
To handle within 15 minutes To repair within 2 hours |
|
Cleaning of Water Tanks
|
Fresh water Flush water |
Quarterly Every 6 months |
|
Disruption of Fresh Water Supply
|
Normal Circumstances Outside Office Hours |
To repair within 1 hour To repair within 2 hours |
|
Disruption of Electricity Supply
|
Normal Circumstances Outside Office Hours |
To repair within 1 hour To repair within 2 hours |
|
Slope
|
Inspection |
Monthly |
|
Fire Services System
|
General Inspection Comprehensive Inspection |
Quarterly Annually |
|
Lift System
|
Inspection & Maintenance |
Monthly |
|
Electricity Supply System
|
Emergency Generator Inspection Main Switch Room Inspection Comprehensive Inspection & Maintenance |
Monthly Annually Every 5 years |
|
Water Pump System
|
Inspection & Maintenance |
Monthly |
|
Building Accounts
|
Statement of Income & Expenditure Audit Report |
Monthly Annually |
|
Fire Drill
|
Mobilization of Occupants or Management Staff |
Annually |
|
Customer Satisfaction Survey
|
Questionnaires or Household Visits |
Annually |
Customer Service Office (Administration)
Management Services
9a.m.- 6p.m. Daily
24 hrs. Service Daily
Emergencies
Verbal Complaints
Written Complaints
Immediate
Verbal response within 10 minutes
Written response within 10 working days
Passengers Trapped
No passenger trapped
To handle within 15 minutes
To repair within 2 hours
Fresh water
Flush water
Quarterly
Every 6 months
Normal Circumstances
Outside Office Hours
To repair within 1 hour
To repair within 2 hours
Normal Circumstances
Outside Office Hours
To repair within 1 hour
To repair within 2 hours
Inspection
Monthly
General Inspection
Comprehensive Inspection
Quarterly
Annually
Inspection & Maintenance
Monthly
Emergency Generator Inspection
Main Switch Room Inspection
Comprehensive Inspection & Maintenance
Monthly
Annually
Every 5 years
Inspection & Maintenance
Monthly
Statement of Income & Expenditure
Audit Report
Monthly
Annually
Mobilization of Occupants or Management Staff
Annually
Questionnaires or Household Visits
Annually