Our property management subsidiaries all have had ISO 10002-certified Complaints Handling Management Systems in place. We are committed to undertaking formal reviews on each complaint we have received and provide timely response.

The Group has adopted ISO 45001-certified Health and Safety Management Systems. We conduct regular audits and reviews to ensure the effectiveness of the systems.

Hong Yip plays pioneering and leading roles in the application of information security in the property and facility management industry and we are the first property management company to obtain the ISO 27001 certification. Professional training is provided regularly to employees who have to handle sensitive customer and company information.

The Group has long earned ISO 9001 certification for Quality Management Systems. By identifying best service management practices through performing peer benchmarking, clear guidelines and regular training are provided to employees to enhance their customer-handling skills.

The Group always expends great efforts to implement environmental management system good practices, with regard to energy saving, noise reduction, sewage treatment, tree planting, etc.

The Group continuously devotes effort in “Retro-commissioning” (RCx) schemes and installation of smart devices to enhance energy efficiency and save costs for better environmental protection on an on-going basis.

Hong Yip has received the Q-Mark Service Scheme certification from the Hong Kong Q-Mark Council since 2004 and is the first property management company in Hong Kong to obtain the Q-Mark Service Scheme certification.

Hong Yip has implemented green property management and successfully obtained the Hong Kong Green Mark Certification Scheme certification, which launched for the first time in 2007, becoming the first batch of organizations in Hong Kong to receiving the recognition. This scheme encourages companies to integrate environmental protection into daily operations and management through a set of evaluation standards that can monitor the effectiveness of the environmental management system.